Referral Specialist Lead

OverviewHello humankindness (https://hellohumankindness.org/)Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.For the health of our community. We are proud to announce that we are a tobacco-free campus.ResponsibilitiesDignity Health starts out with one goal at our core - Excellent care delivered with compassion for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting Healing and Humankindness we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team youll work in a culturally diverse environment that supports your success and career development. The Referral and Authorization Lead position acts as the first level of leadership support of daily departmental operations and responding to patient concerns to ensure the delivery of effective patient experiences with an emphasis on first contact resolution in a culture of yes. The Referral and Authorization Lead will support the training and education of fellow team members in the core functional areas supported by a Referral and Authorization Specialists. The Referral and Authorization Lead coordinates technical support for team members and ensuring the needs of our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors from multiple locations and specialties are supported by all team members across all business hours. In addition the Referral and Authorization Lead role includes performing complex specialized function-related administrative tasks and the coordination of a variety of programs. A Referral and Authorization Lead supports the ongoing continuous improvement of individual and department performance ensuring patients have accurate and complete referrals to ensure timely access to care and support removing authorization barriers. The Referral and Authorization Lead ensures registration scheduling eligibility and verification processes are followed across multiple platforms and systems and supports the implementation of optimizations as they are identified.QualificationsMinimum:

Must live in AZ, NV, or TX

High School Diploma or GED

Minimum of five (5) years experience in Medical Office or other healthcare environment.

Demonstrates excellent customer service skills.

Familiar with coding

Preferred:

Bi-lingual preferred.

Familiarity with the referral/authorization process and interacting with insurance carriers is preferred

Pay Range$22.95 - $33.28 /hourWe are an equal opportunity/affirmative action employer.