Data Processing Supervisor

Job Summary:The Data Processing Supervisor is responsible for overseeing daily operations related to complex

document handling and data conversion, including leading a team dedicated to receiving, sorting, and

converting physical returned mail and survey results into accurate, actionable electronic data files for the

end-customers. The supervisor is also tasked with ensuring operational efficiency, data quality, security,

and strict adherence to service level agreements (SLAs).Responsibilities:Operations & Processing:Manage the end-to-end process for handling both returned mail and physical survey results; from physical receipt, sorting, and scanning, to data entry and conversion into required electronic formats for the end-customers.Oversee the capture, validation, and preparation of survey results, ensuring data is accurately converted and formatted into final electronic data files (e.g., CSV, delimited files) ready for end-customer delivery.Ensure the physical security of all sensitive documents and the electronic security and privacy of converted customer data.Oversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents.Identify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes.Compliance & Reporting:Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols.Generate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals.Serve as the primary escalation point for complex processing issues or discrepancies.Calculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates.System & Equipment:Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management.Collaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades.Team Leadership & Management:Supervise a team of associates, including scheduling, performance management, training, and professional development.Monitor team workload and workflow to ensure timely processing and achievement of

productivity and quality targets.