Service Delivery Intern

R4041Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs Service Delivery Intern, you will work on a team to identify trends and areas for improvement while learning how to deliver quality service to clients.Job DescriptionWe are looking for a Service Delivery Intern who is currently enrolled in and is pursuing a degree in Business, Information Systems or similar. This position will be a full-time Internship role and remote. The internship program runs from June 2nd 2025 - August 1st 2025.What You'll Do

Participate in review of periodic engagement metrics to identify trends and areas for improvement

Work as part of a team to identify and implement continuous improvement activities for our engagements

Reviews incidents as reported by the business and analyze for possible trends

Learn and experience what CAI does to deliver our services

Assist in SOW and proposal development

Learn people management

Create documentation as part of the support process

What You'll NeedRequired

Currently enrolled in a college degree program in a Business, Information Technology or Information Systems related major

Current Junior with a 3.5 GPA or higher

Excellent verbal and written communication skills

Ability to work well independently or collaboratively as part of a team

Must be analytical, detail-oriented and organized with excellent time management skills and a positive attitude

Critical thinker with strong conceptual and problem-solving skills

Attention to detail and ability to keep records and files organized

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#DNPReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.