Deductions Supervisor

The Deductions Supervisor at Winland Foods will oversee the deduction management process. This role ensures that customer deductions are thoroughly investigated, issues are resolved efficiently, and team KPIs are being met. The Deductions Supervisor will lead a team and work closely with other departments to streamline processes and improve overall financial performance using data to identify issues and risks, determine root cause drivers and facilitate discussions with internal and external customers to resolve issues. This role will build strong business partnerships with business managers, commercial excellence, finance, accounting, and other shared service teams. This role reports to the Order to Cash Manager.Employee Type:Full timeLocation:WI Green BayJob Type:Finance Credit & CollectionJob Posting Title:Deductions SupervisorJob Description:Key Responsibilities:

Supervision and Leadership:

Supervises and provides guidance to the deductions team.

Conducts regular team meetings to ensure alignment on goals and processes.

Trains, mentors, and develops team members to enhance their skills and performance.

Deduction Management:

Monitors and manages customer deductions, ensuring they are valid and properly documented.

Coordinates with sales, customer service, and other departments to resolve deduction issues.

Develops strategies to reduce unauthorized or invalid deductions.

Reporting and Analysis:

Prepares and presents regular reports on deduction metrics.

Analyzes trends and identifies areas for improvement in the deductions processes.

Implements process improvements to enhance efficiency and accuracy.

Compliance and Controls:

Ensures compliance with company policies and relevant regulations.

Implements and maintains internal controls to safeguard company assets.

Assists in internal and external audits related to deductions.

Customer Relations:

Builds and maintains strong relationships with key customers and internal stakeholders.

Addresses customer inquiries and disputes related to payments and deductions professionally and promptly.

Other Roles & Responsibilities:

Assists Order to Cash leadership with strategy and implementation of Order to Cash initiatives.

Audits deduction samples quarterly (as determined by Manager Order to Cash) to ensure accuracy of accounting within the system.

Acts as a training resource to other team members. Ensures desktop procedures are updated and maintained.

Keeps a reconciliation mindset for balance resolution and drives for completeness.

Escalates issues and errors timely and acts in the best interest of Winland Foods in all matters.

Apply established processes, procedures, and supporting documentation to resolve deductions with an audit mindset following SOX compliance standards.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.Qualifications & Experience:

Bachelor’s degree in Finance or Accounting preferred

Minimum of 7 years of experience in accounts receivable with a high volume of activity required

Experience within the Consumer-Packaged Goods industry preferred

Experience with SAP, customer portals, and efficient in various systems

Process improvement experience preferred

Demonstrated strong financial and analytical skills with the ability to think creatively and solve problems with sound judgement and a high attention to details

Proven leadership experience in a supervisory or management role

Ability to work independently and as part of a team in a fast-paced environment

Exceptional organizational skills with the ability to perform multiple tasks in a fast-paced dynamic work environment, meeting deadlines with accurate and detailed results

Results driven with a focus on high performance, teachable moments and opportunities for growth

Excellent communication skills (formal and informal) with business acumen and ability to communicate with all levels of the organization, setting a tone of working in partnership and collaboration

Strong to proficient MS Office skills (Excel – Intermediate to Advanced vlookups, pivot tables, formula maintenance, Word, PowerPoint, and Teams)

Occasional travel to business meetings may be required

EEO Statement:Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit develop, and retain the most talented people from a diverse candidate pool. Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.Winland Foods is a leading private label food manufacturer of pasta, dry dinners, condiments, syrups, and more with nearly 3,000 employees operating out of 14 production facilities in US, Canada, and Italy.As a ‘newly’ established company, we are creating the building blocks for an innovative and agile organization that is purpose driven - delivering high quality food to our customers and communities. We foster an environment that encourages all employees to be heard, and values their contributions and ideas.By joining Winland Foods, you become a part of a new team that values passion, collaboration, and strives to prosper with our customers.To all recruitment agencies: Winland Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to Winland Foods employees, or any company location(s). Winland Foods is not responsible for any fees related to unsolicited resumes/CVs.