Customer Account Representative

NextShining is seeking a personable, detail-oriented, and motivated Customer Account Representative to join our growing team in Washington, DC.In this role, you'll serve as a key point of contact for customers, helping manage account inquiries, provide personalized assistance, and ensure a seamless customer experience.This is an excellent opportunity for someone who enjoys building relationships, solving problems, and developing valuable professional skills in a supportive, growth-focused environment.Key ResponsibilitiesBuild and maintain positive, professional relationships with customers.Respond to customer inquiries and provide accurate information about products, services, and accounts.Assist with account management, updates, and customer requests.Identify customer needs and recommend appropriate solutions.Address concerns efficiently while maintaining high standards of customer satisfaction.Collaborate with team members to improve service quality and operational efficiency.Maintain organized and accurate customer records.Contribute to team objectives and overall business growth.