Call Center Customer Service Agent

Do you have excellent customer service skills with a customer-first mindset? Are you looking to work in a fun and collaborative team environment? If so, we have the perfect opportunity for you! Atlas Staffing is hiring Call Center Customer Service Agents for a reputable company in Coeur d'Alene that offers fantastic benefits!

Responsibilities:

-Establish long-term customer relationships by providing exceptional service and one-call resolution.

-Maintain strong knowledge of company products, accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation.

-Provide product suggestions and sell our products and services to customers.

-Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.

Requirements:

-High school diploma or GED

-Must be 18 years or older

-An awesome attitude with a customer-first mindset

-A desire to work in a collaborative team environment

-Related customer service experience and/or training is a plus.

-Ability to multitask and effectively problem solve. Speaking with customers while logging information, following different processes, and navigating customer tools.

-Wage: $16.28/hr. with the ability to earn an additional $2.00 attendance incentive

-3 Week Training Schedule: Sunday-Thursday, 7:00 AM to 4:00 PM

-Willingness to work flexible schedules. 40 hours per week with OT based on business needs that can fall anywhere within our hours of operation, 7 days a week-5:00 AM-9:00 PM.

Must be willing to work flexible schedules

Why Choose Atlas Staffing?

Atlas Staffing is an employment agency that offers great benefits for our temporary and temp-to-hire staffing associates. Beyond the paid sick leave and medical benefits that many of our positions entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. If you are looking for a long-term career opportunity, then please apply now.

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Benefits:

-Preventative medical benefits for you and your family

-Employee assistance programs available

-Injury medical options available for you and your family