Program Director Gracie Barra Jiu-Jitsu Marysville (Marketing/Fitness)

Job Summary:

The Program Director (PD) at Gracie Barra Marysville is an integral part of gym operations, serving as the point of contact of the organization for members while they are at the gym. It is crucial for the PD to be a friendly face and take an active interest in the positive experience of every member. The PD is responsible for overseeing the administrative tasks, ensuring smooth gym operations, and maintaining the cleanliness and safety standards of the facility. The PD is pivotal in ensuring that new members are seamlessly integrated into our programs and are also tasked with keeping current members satisfied and engaged.

Roles and Responsibilities:

Opening/Closing Duties:

Be on-site early to open facility

Ensure the sign-in kiosk is functional - logged in and connected to wifi

Start a load of laundry

Pull in trash can after pick-up

Perform & keep up with routine gym cleanliness:

Lobby / waiting area

Mats

Bathrooms

Restock office and cleaning supplies

Keep up with gym general appearance & maintenance

Up-to-date signage

Signage in good conditions

Whiteboard in appropriate shape

Maintain safety standards

Shut down / put away equipment, close & lock gym before leaving

Sales & Marketing Duties:

Set up intros for trials and manage associated tasks like paperwork, uniform fitting, etiquette education, and profile creation

Communicate membership perks and selling points

Follow up with potential members, walk-ins & membership inquiries (online, phone calls or in person)

Handle the signing up of new members

Take pictures of class – contribute to social media content creation

Participate in some community outreach & events

Discuss cancellation options & alternatives with members who inquire

Member Customer Service / Experience Duties

Track member attendance to classes

Manage merchandise inventory & orders

File hold/cancellation requests

Track members' gear needs

Track needs & escalations with management