Leasing and Customer Service Specialist

Qualified candidate will possess a dynamic and confident personality with excellence in customer service and communication. Your leasing experience and ability to connect with diverse individuals and personalities in a fast paced leasing environment will be a welcome addition to our team! The Leasing and Customer Service Specialist is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy. Hourly wage DOE.

Primary Responsibilities

Responsible for interacting directly with prospective and current residents to achieve maximum

occupancy and ensure resident retention and client satisfaction.

Maintain accurate and detailed records of traffic activity

Interview and qualify prospective residents in keeping with Section 42 tax credit guidelines and rental criteria

Inspect and ensure apartments are in move-in-ready condition before residents take occupancy.

Prepare lease documentation, and complete move-in paperwork and processes.

Process annual tax credit re-certification paperwork.

Assist with ongoing resident relations throughout the occupant’s tenancy, ensuring requests are

responded to promptly and accurately.

Comply with Fair Housing laws, applicable local, state, and federal laws, and company policies.

Perform other duties as assigned.

Maintain a regular schedule which may require weekends or non-traditional holidays.

Education and Experience

High school diploma is required.

One year of previous residential leasing experiencing and demonstrated customer service excellence

Prior experience with section 42 Tax Credit affordable housing

Skills and Requirements

Basic level knowledge with Microsoft Office including Outlook, Word, and Excel.

Sensitivity to confidential matters is required.

Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.

Capable of reading, writing, and conversing in English.

Strong organizational and time-management skills.

Ability to cope with and defuse situations involving difficult individuals

Physical requirements include, but are not limited to:

Able to regularly sit, stand, reach, bend, and stoop repeatedly throughout your shift.

Able to walk the property grounds, on uneven surfaces and climb several flights of stairs

as necessary throughout your shift.

Some exposure to hot, cold, wet or windy conditions

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.