PATIENT SERVICES SPECIALIST 2, Harborview Abuse & Trauma Center

Req #: 236179Department: HARBORVIEW ABUSE AND TRAUMA CENTERPosting Date: 07/15/2024Closing Info:

Open Until FilledSalary: $3,498.00 - $4,852.00 per monthShift: First ShiftNotes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908a11y.pdf)UW Harborview - Abuse and Trauma Center has an outstanding opportunity for a Patient Services Specialist 2. WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Monday-Friday 8:00 am-4:30 pm; 8:30 am-5:00 pm POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth DEPARTMENT DESCRIPTION Comprehensive evaluations and compassionate careLed by an experienced, integrative team, the Harborview Abuse and Trauma Center offers a wide range of services, including:Medical/forensic services24/7 availability of care for sexual assault through the Harborview ED as well as 24/7 access to medical forensic consultation on sexual assault and child abuse.Scheduled non-acute child sexual abuse exams and ED follow up appointments in our clinic.Sexual Assault Nurse Examiner (SANE) program where patients can receive expert medical forensic and psychosocial care at the UW Medicine location of choice.Therapy servicesPsychosocial treatments are available for children, families and adults affected by child maltreatment, sexual assault, crime and other traumas. Treatments can be brief, educational and supportive interventions or may involve a course of evidence-based therapy. Treatment is tailored to the needs of the patient and family. The evidence-based therapies that are available include trauma-specific cognitive behavioral therapies (CBT), CBT for children with sexual behavior problems, and behavior management therapy including specific models to reduce risk of violence or abuse.Expert counselors are available to provide brief case consultation to the public and professionals on sexual assault, child maltreatment and trauma.Foster Care Assessment Program (FCAP)FCAP provides comprehensive evaluations for foster children to identify barriers to reunification or adoption so that foster children do not languish. The evaluation addresses emotional and behavior problems in children, psychiatric and substance abuse concerns in parents, parenting needs, and child educational and functioning status. PRIMARY RESPONSIBILITIES

Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging

Scheduling provider and ancillary service appointments

Obtaining patient demographic, financial, and clinical information

Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

Other Duties as Requested REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND

One year of healthcare, administrative, or customer service experience OR

An equivalent combination of education/experience ABOUT HARBORVIEW MEDICAL CENTER As the region's only? Level?I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration.?Compassion. Become part of our?team. Join our mission to make life healthier for everyone in our community. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Find your place at Washington’s only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.