Client Care Coordinator - January

Stride Physio seeks to hire an 80% (32 hour/week) Client Care Coordinator at our busy physical therapy clinic in Seattle. The Client Care Coordinator is involved in direct client care and the coordination of their experience as well as the overall maintenance of the clinic. The successful candidate is friendly, self-motivated, resourceful, highly organized, responsive and detail oriented. This person must be a team player and have outstanding communication and interpersonal skills. Excellent writing, editing, data entry and proofreading skills are essential. The person in this key position sets a friendly, responsive and compassionate tone for the clinic, while consistently delivering excellent customer service. This person is responsible for the smooth operations of the clinic, keeping all equipment and spaces in good working order. This position is ideal for someone who is health conscious, enjoys collaboration, and wants to make a difference in other peoples’ lives. This position works directly with the office manager to create a transformative service and business experience for all.

Responsibilities:

Promptly answering the telephone

Warmly greeting incoming and outgoing clients

Scheduling client appointments and booking out care plans

Doggedly filling all openings in the PTs schedules

Quickly and warmly responding to texts and emails

Communicating with physical therapists about client issues/needs

Sending email & text reminders to scheduled clients

Verifying and explaining client’s insurance benefits

Entering demographic info into electronic medical record

Obtaining medical releases and outside records

Processing client payments

Keeping all client information confidential, following HIPAA standards

Attending to faxes

Prior authorization tracking

Plan of care tracking

Referral communications

Sending out statements

Attending to medical records requests

Inventory and order office, clinic and products supplies

Participating in community charitable events

Assisting in marketing campaigns

Understanding and enforcing risk management for small business

Attending continuing education seminars, in-services, & meetings

Running errands and performing miscellaneous job-related duties as assigned

Taking initiative and creating your own projects

Cleaning and stocking treatment rooms in between sessions. This includes changing pillowcases, spraying & wiping down table, stocking linens, removing dirty linens and putting equipment away

Maintaining the tidiness and cleanliness of the clinic, including office supply closet, laundry, gym space and treatment rooms

Laundering and folding towels and sheets daily

Prepping laundry for laundry service

Organizing, cleaning and maintenance of kitchen and shower room

Keeping the gym space clean and tidy: wipe down equipment after use, keep mirrors smudge free, return equipment to its original location, mop floors, dust all surfaces

Expectations

Set a friendly, compassionate and responsive tone for the clinic overall

Be a self-starter and have a strong drive to complete projects

Be a stickler for details

Be available to work a minimum of 20 hours per week

Participate in problem solving office inefficiencies and implementing systems

Be proactive in communicating ideas, concerns, issues, needs and insights with colleagues and supervisor

Represent the clinic in community activities

Practice flexible and efficient time management

Prioritize workload to meet deadlines and productivity standards

Establish, nurture and maintain positive and meaningful relationships with clients, colleagues and referral sources

Uphold strict confidentiality around protected and sensitive information

Effectively communicate with individuals from diverse backgrounds and varying educational levels

Actively pursue leaning opportunities and skills advancement

Promote a work culture of integrity, accountability, service, kindness, health, collaboration, mastery, autonomy, play, and love.

Qualifications

Undergraduate degree preferred

Outstanding organizational skills

Detail oriented and exceptional follow through on projects

Excellent oral and written communication skills

Ability to work independently

Ability to multi-task while remaining friendly and courteous to clients

Strong data entry skills

Experience working with Microsoft Office, Google Suite

Must be dog friendly (as we are a dog friendly office!)

Benefits

Flexible work schedules

One-on-one and group mentoring with physical therapists

Observation hours for application to physical therapy programs

Paid sick time

Paid holidays and vacations

401K Retirement matching

Friendly dogs