Member Service Representative I

Job Details

Job Location

Ridgefield Branch - Ridgefield, WA

Position Type

Part Time

Education Level

High School

Salary Range

$18.32 - $23.81 Hourly

Job Category

Banking

Description

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Member Service Representative I (MSR I) respond to inquiries, solves problems, and provides solutions in our retail branch environment. Educates members on products and services to improve members' financial wellbeing.

Essential Duties:

Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, and by telephone. Take requests for stop payments, check orders, cashier's checks and new/replacement cards.

Ensure cash drawer is balanced at the end of designated shift.

Successfully cross-sell members on the features and benefits of Credit Union services, over the phone, and other various mediums.

Work closely with team members to ensure a positive team environment and overall member experience.

Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.

Actively participate in monthly coaching and development plans to leverage talents and development opportunities.

Support the Member Outreach strategy by actively participating in outbound calls to members.

Utilize Credit Union software and technology to obtain and/or update member status and process member transactions, as appropriate.

Actively participate in marketing campaigns and community events.

Adhere to our Retail Branch Service Level Agreement. Demonstrate understanding and engagement in performance metrics, campaign management, sales/service initiatives, and professional appearance standards.

Maintain a complete knowledge of compliance rules and regulations applicable to your position. Compliance with all federal and state government laws.

Adhere to standard security procedures, including safe deposit security. Attend all mandatory robbery and security training. Validate robbery and bomb threat packets are always current.

Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.

Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Qualifications

Knowledge and Skills:

Experience:

At least one month of similar or related experience.

Education:

A high school education or GED

Additional Details:

Branch Hours: Monday through Friday 9:30am to 5:30pm. Saturdays 9:30am - 2:00pm. Closed Sundays. Schedule can be flexible - ideally looking for someone to work 11am - 4pm 3 days a week and Saturdays 9:30am - 2:00pm.

Location: Ridgefield Branch - 2 South 56th Place. Ridgefield, WA 98642

Position Type: Part-time - 20 hours per week.

We value diversity in experiences and skills. If you believe you have the passion and drive to excel in this role, even if you don't fully meet every qualification listed, we encourage you to apply. Your unique experiences, knowledge, skills, and abilities may be exactly what we need to enhance our team.

See our full list of unique benefits: iQ23-BenefitsSummary2023.pdf (iqcu.com)

iQ Credit Union is an Equal Opportu