Principal Service Engineer IS

Description

This is a remote role. We are unable to currently hire in teh following states: CO, NY, PA, HI, OH and MA.

We are seeking a Principal Service Engineer with expertise in Software Asset Management to join our team. This key role focuses on managing relationships with major software vendors, overseeing software contracts and licenses, managing software audits, and aligning with our technical and financial goals. The ideal candidate will guide our strategic direction in software asset utilization and compliance, reduce vendor risks, and advance the development of enterprise services. Working closely with developers, testers, and program managers, Service Engineers design, operate, and enhance large-scale computer-based services for IS, non-IS, and clinical caregivers, matching the technical skills of their counterparts in Development, Test, and Program Management.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience.

8 years - Related experience; more preferred.

Strong experience in automation, specifically related to deployment, recovery, or other manual processes.

Strong experience with n-tier solutions.

Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience.

Experience in a Healthcare environment.

8 years of Software Asset Management related experience; 12+ preferred.

Proven experience with software audits and compliance.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Ou