ID
#19056552
Job type
Permanent
Salary
TBD
Source
Vaco Technology
Date
2021-09-02
Deadline
2021-11-01

DESKTOP SUPPORT ENGINEER | IT Infrastructure Services

Washington, Bothell, 98011

Permanent

Vacancy expired!

POSITION TITLE: DESKTOP SUPPORT ENGINEER | IT Infrastructure Services

LOCATION: Greater Seattle Area-Eastside

DIRECT HIRE

2-3 Days

ONSITE

POSITION SUMMARY:

Highly prestigious privately-owned international investment services firm with multi-billions in assets and a proven track record of delivering profits for their value investors seek a highly customer-service driven Desktop Support Engineer to support non-technical users. This is a small infrastructure group within the organization where white-glove support is a must for non-technical users and highly-specialized Investment team members. The position will involve both system work and end-user requests, work will be a combination of Tier I/Tier II support and some systems administration work along the way and Infrastructure projects based on the flow of user requests.

AGAIN, PLEASE NOTE: This is NOT a 100% remote position, Ability to be at the office 2 to 3 days per week, onsite in Eastside, Bellevue, WA Area Location is a Requirement.

Local candidates to the Greater Seattle Area will be considered. Unable to provide any relocation or consider candidates outside of the Greater Seattle Area.

No c2c, this is a DIRECT HIRE position, contractors will not be considered, no 1099, no recruiters, no 3rd party inquiries.

REQUIREMENTS:

Three years of tier I-III Desktop and Infrastructure Support experience solving issues for end-users at varying levels of complexity
Ability to work on a very small IT team within a small, niche organization with a remotely distributed workforce.
Self-starter requires little supervision and oversight, ability to grasp user issues and provide outstanding customer service for timely incident response.
MDM Enrollment experience
Experience in IT Asset Management, shipping/receiving equipment, onboarding/offboarding end-users
Mac-based OS expertise is a huge plus
Automox
Virtualization knowledge ie: (VMware, vSphere, Hyper-V)
Sophos, VPN
VEAM
Any scripting experience is a huge plus
Experience supporting financial services systems/software is also a huge plus, Quickbooks
Lenovo laptop support experience would be a nice-to-have
2-3 days onsite, local to Greater Seattle Area
Occasional remote support for international teams, occasional incident response, and flex of hours, etc.

RESPONSIBILITIES:

Handle and monitor service requests associated with end-user support for a small team of 50 distributed end users.
Troubleshoot issues ie. desktop, laptop, printer, mobile, light-networking, and related peripherals.
OS Config, MDM, software support, device management, help with the rollout of software services
Establish quality relationships with technology vendors with attention to the warranty, pricing models, and service offerings.
IT Asset management, tech onboarding of new users
Handle escalations for technical issues, troubleshoot, problem-solve accordingly, add to the repository of IT Documentation.
Develops a key understanding of system specifications, product interfaces, IT related costs and purchases including shipping/receiving equipment, systems implementation.
Compliance management, understand licensing agreements/needs.
Identifies risk related to end-user support and mitigates such issues from arising
Maintains documentation in the knowledge management platform.
Involved in tasks often less complex which are technology-related under the discretion of the Infrastructure Manager/IT Director.
Be flexible for occasional off-hours issue response/coverage for small-group of international, remote, end-users.
Able to carry a weight of at least 40 Lbs. (equipment, etc.)

SALARY, BENEFITS, PERKS

: Excellent Benefits & Competitive Compensation Package

Base: $60,000-$80,000
Additional potential for bonus based on company and individual performance can often exceed in excess of 20% but is discretionary
Full Health Benefits for Employees and Dependents, self-funded dental plan & flex spending account
401K

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