Customer Service Representative

Do you enjoy working with people and animals? Do you thrive in chaos? Do you like to laugh at ridiculous situations? Do you have the ability to multi-task? Do you want to make a difference in your community? Then you might be a great fit for the customer service team at the Whatcom Humane Society. We have a full-time position available.

JOB TITLE Customer Service Representative - Full Time

FUNCTIONS

To handle front counter transactions, telephone calls, and clerical duties related to those transactions

DUTIES AND RESPONSIBILITIES:

1. Handle all counter transactions, which include: assisting the public to intake stray and surrender animals, redeem animals to owners, and adopt animals; receive complaints; process trap rentals and animal licensing; organize and schedule spay/neuter appointments; provide general information on animals and animal behavior; and facilitate other shelter services and programs.

2. Handle incoming calls relating to all shelter operations and assist or transfer calls accordingly.

3. Handle lost and found procedures, including notification of licensed or identified animals; protective custody animals included.

4. Process animal adoptions and assist animal care and the veterinary clinic with customer service and provide education and information to adopters and potential adopters.

5. Handle daily cash transactions, operate cash register, and prepare and balance deposits.

6. Accurately maintain all records and files relating to the department.

7. Process daily and monthly animal counts when assigned.

8. Complete other duties and assignments upon request.

9. Keep work areas in a clean and orderly manner.

10. Be highly detail oriented and self-motivated.

11. Provide humane care and treatment to all animals – assist animal care department with duties as needed/assigned.

QUALIFICATIONS:

1. High school graduate or equivalent.

2. Must be in good health, able to bend, twist and lift 40lbs and be able to pass a physical examination.

3. Highly motivated toward the welfare and humane treatment of all animals.

4. Workable knowledge of proper care for animals.

5. Must be able to work independently and in a team setting.

6. Ability to work well with the public and fellow employees and volunteers.

7. Strong computer, typing, filing, record keeping, and telephone skills.

8. Must have excellent written and verbal skills, including the ability to communicate with unruly people in a very fast paced environment.

9. Must have strong, proven customer service skills.

WORKING CONDITIONS:

Must work scheduled hours, shifts including weekends. Be able to deal with unruly, vicious, and dangerous animals humanely. Be able to deal with a hostile public, a fast paced workload that at times can be extremely stressful. Be able to deal with strenuous physical activity and the emotional drain of the job. Exposure to parasites and infectious diseases.

COMPENSATION:

$18.50 per hour. Benefits including medical, dental, vision plan – paid sick, vacation/holiday pay after successful completion of introductory period. Employee Assistance Program, 403b retirement program available.

TO APPLY:

Submit resume and cover letter to:

Mark Henry, Shelter Services Supervisor

2172 Division Street, Bellingham, WA 98226

Email listed in this poste

fax: (360)733-4746

No phone calls please.

WHS is an equal opportunity employer.

Please Note: we use E-verify - www.dhs.gov/e-verify