Assistant Manager, Credit Card Products

Overview To assist with planning, directing, and managing the strategic initiatives of the Navy Federal credit card portfolio. Assist with driving the acquisition, retention and engagement of credit card holders. Evaluate and adjust department work quality, staff performance, systems, processes, and procedures to meet annual financial plan and enterprise goals. Assist with implementing plans to achieve growth, servicing, and loss mitigation goals and objectives in alignment with internal and external partners. Serve as subject matter expert regarding credit card strategic functions, systems, policies and/or procedures. Manage daily activities and bandwidth of a diverse team of analysts, strategists, and project managers. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent's absence.Responsibilities

Assist with developing branch strategy, establishing priorities and setting goals; evaluate and implement standards to ensure alignment with department/organizational objectives

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met

Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements

Monitor work environment and direct allocation of resources to ensure adequate staffing to meet analytical and project management needs

Assist with conducting benchmarking and trend analysis to drive continuous improvement and improve acquisition efficiency, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency

Provide management with reports and comparative analyses; identify trends and recommend changes; assist with preparing presentations for senior management

Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures

Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes with affected branches/divisions; recommend training to Manager

Provide guidance and direction regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues

Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request

Collaborate with internal business partners to analyze portfolio and implement relevant actions or modifications to existing programs

Serve as primary point of contact for external stakeholders and vendors, including payment networks, processors, card producers, credit bureaus, servicing operators, and consulting partners

Lead and/or represent branch in change management efforts, cross-functional initiatives and department/organization projects

Manage the rewards program including product enhancements and program expenses

Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

Monitor and analyze lending trends, economic conditions, and national credit card/credit union industry activities; provide recommendations to management

Assist with developing credit card acquisition strategy to expand the portfolio, increase card usage and improve return on assets

Assist with managing member experience initiatives and recommend changes to products and features to align with corporate objectives and meet goals

Provide forward thinking expertise in current and emerging trends, technologies and practices

Assist with overseeing training and development programs for staff; provide training to staff; assist with evaluating training programs to ascertain effectiveness

Perform other duties as assigned

Qualifications

Advanced knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)

Significant progressively responsible experience leading and managing a multi-functional operation in a large financial institution, including operational and regulatory risks and controls

Advanced knowledge of banking/financial industry trends, products and services

Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

Significant experience in supervising and leading employees

Advanced knowledge of credit card products, services, processes, procedures and related legislation

Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Advanced skill exercising initiative and using good judgment to make sound decisions

Advanced skill using innovative thinking to solve problems and facilitate the decision making process

Advanced organizational, planning and time management skills

Advanced skill identifying and analyzing business requirements and recommending solutions

Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Advanced skill developing and implementing programs in a leadership role

Advanced verbal and written communication skills

Advanced database, word processing, spreadsheet, and presentation software skills

Advanced skill in producing desired results and achieving goals and objectives

Bachelor's degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience

Desired Qualification(s)

Advanced knowledge of NFCU policies, procedures, products, and services

Master's degree in Finance, Business Administration

Hours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 16202