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  2. Virginia
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  4. Systems/networking
  5. Systems Engineer (JIRA SME)
  • ID
    #49488751
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    SAIC
  • Date
    2023-03-16
  • Deadline
    2023-05-15

Systems Engineer (JIRA SME)

 Virginia, Springfield, 22150 Springfield USA
 
Permanent

Vacancy expired!

Job ID: 2301669

Location: SPRINGFIELD, VA, US

Date Posted: 2023-02-06

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS/SCI

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: No

Description Overall Assignment Description : The CIO-T/TEF/TEFD requires a Systems Engineer/JIRA SME Level 3 to support the AWP program. The contractor shall provide customer support services for the Globe. The Contractor shall work closely with assigned staff, senior specialists, or task leads to ensure customer satisfaction. The frequency of occurrence of the below-listed requirements are weekly, unless otherwise stated. Specifically, the contractor shall:

Duties may include :
  • Coordinate tasking responses associated with the Globe to ensure governance policies, opinions and perspectives of the Globe are fully coordinated and accurately reflected.
  • Participate in tracking feedback daily from the Globe audience to gauge customer experience.
  • Perform customer service duties to include email response and disposition of Globe feedback as appropriate.
  • Resolve product and service discrepancies for online feedback for the Globe.
  • Develop user stories/features based on Globe feedback inputs from JIRA and maintain this information in Redmine.
  • Create and maintain metrics on feedback status.
  • Lead and conduct briefings.

Qualifications Skills and Experience : Required
  • Must possess a bachelor's degree with 9+ years of related field experience.
  • TS/SCI Clearance
  • Must possess good communication skills, good written skills, and ability to work in team environment.
  • Demonstrated experience in a distinct functional or cross functional business area (experience may be broad based crossing government or industry markets and may also include knowledge of applicable tools, methodologies, or best practices).
  • Demonstrated experience to manage and adjudicate application feedback.
  • Demonstrated experience applying data gathering and analytical skills.
  • Minimum of 1 year experience working with Redmine and JIRA applications.
Desired
  • Minimum of 2-3 years' experience working with Microsoft SharePoint.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

My SAIC Benefits.

Vacancy expired!

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