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8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!About this jobAt CarMax, an Engineer II, Artificial Intelligence is a technologist with domain-specific knowledge in Generative AI, able to create software solutions leveraging deep-learning models that generate content with processes and tools for testing, evaluating, and analyzing the AI system. As a member of the GenAI team, you will work with engineers, managers, and other stakeholders to provide customer solutions that drive CarMax’s iconic omni-channel customer experience.Essential Responsibilities:

Ability to work independently to develop, evaluate, and deploy new capabilities for our customers utilizing Generative AI models like large language models (LLMs) and retrieval strategies such as semantic search frameworks

Drive learnings by experimenting with and learning AI new technologies and implementation frameworks

Participate in requirements gathering discussions that translate into internal discussions for identifying technical implementations

Execute testing suites and report defects or performance anomalies, define severity and priority for each for resolution

Minimum Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

Basic experience using large language models (LLMs) with semantic search frameworks for chatbot implementations

2+ years of experience in one or more of the following areas: software development, cloud computing, systems engineering, or machine learning/artificial intelligence

Basic knowledge developing and debugging in Python, and experience with scripting languages such as shell scripts

Ability to positively influence team norms, culture, and technical vision

Preferred Qualifications:

Familiarity with fine-tuning and performance evaluation techniques for pretrained models

Excellent communication skills, adapting to various audience types

Software Engineering Specific Qualifications and Requirements:

Exposure developing generative AI applications using Azure OpenAI Service

Exposure with information retrieval services such as Azure AI search

Usage of development tools to design prototyping, prompt engineering, testing, and evaluation of LLM-based applications (PromptFlow)

Experience in DevOps practices, testing frameworks, and CI/CD

In depth knowledge developing and debugging in Python

Experience with scripting languages such as shell scripts

Work Location and Arrangement: This role will be based out of one of the following locations and have a Hybrid work arrangement:

Richmond, VA Technology Innovation Center

Dallas, TX Technology Hub

Atlanta, GA CarMax Auto Finance Office

About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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