Wireless Production Services Specialist

Job Description:

• Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Identify service impact, interpret monitoring tools, dashboards, and logs; Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
• Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of the escalation and resolution
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
• Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance of processes and controls during triage/testing and restoral efforts
• Exercises judgment within defined procedures and practices to determine appropriate action
• Technical areas of focus include but are not limited to WLAN, WPA2-AES, EAP-TLS, EAP-PEAP, 802.1x, AAA, Radius (ClearPass, ISE)
• Must adhere to design standards and global design authority processes and procedures

• The ability to assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats

• Three to five years of experience with Network technologies
  • WiFi Technologies - Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols - SSL/TLS, IPSEC, GRE, Network Resiliency - HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, Latency, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN, building Wireless/Wi-Fi solutions (802.xx) and carrier "in-building" wireless services (DAS), radio frequency.
• Support WLAN controllers and access points; HPE/Aruba Airwave knowledge required
• Experience with troubleshooting complex networking problems
• Knowledgeable on JIRA, Confluence, and experience with Agile framework & SCRUM ceremonies
• Understand configuration management with tools such as Forward Networks and HPNA
• Knowledge and experience using (both proactive and reactive) advanced tooling. Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, etc.
• The candidate must have excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels ofmanagement.
• Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed.

• Leadership: Self-starter, self-directed and shows initiative
• Can align actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Organized and detail oriented
• Strong technical acumen
• Ability to partner with others for the good of the initiative
• Must have strong analytical skills

• Experience required in Networking-related disciplines in design, operate and implementation services
• Cloud or SDN knowledge and experience
  • Strong Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
  • Strong Experience with SDWAN, preferred if on Palo Alto Cloudgenix
• Industry Certifications in HPE/Aruba Mobility (ACMA), Aruba Network Security (ACNSA)
• Strong skills in scripting required; Python, Ansible, PowerShell
• Strong Automation Skills - Expect, Rancid, REST/SOAP
• Experience working in an Agile environment
• Experience in various equipment manufacturers including but not limited to Cisco, Juniper, Arista, Brocade, EMC, HP/Aruba, NetScout
• Financial services (Insurance, Banking, Investment banking), is a plus
• Has participated in design, implementation, or operations of major IT projects
• Some experience with other network technologies
  • WAN/LAN/MAN, Proxy/Threat Prevention, DDI, Load Balancing, and AAA