Travel Coordinator

OverviewSOSi is seeking a Travel Coordinator to join our team in Reston, Virginia. In this role you will support tasks within the area of Operations Management for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.Essential Job Duties

Performs assigned tasks as part of the Travel sub-process in support of Operations and the Order-to-Fulfill (O2F) process

Receives, processes and fulfills travel support requests from Operations

Coordinates and completes domestic travel arrangements for interpreters supporting the program; includes airline reservations, hotel accommodations, car rentals, trains, and other ground transportation services at the lowest possible price, utilizing all applicable discount programs

Finalizes itineraries and generates all travel documents in accordance with corporate travel guidelines, traveler preferences and other requirements

Maintains and updates travel files and log, follows up and tracks each travel record until departure in order to meet operational requirements

Possesses and maintains knowledge of airline rules and regulations, tariffs, and fare requirements, as well as the ability to accurately apply this information to the processing of all travel arrangements

Stays abreast of technology and industry trends and updates, including but not limited to use of the intranet resources and tools provided by vendor travel management organizations

Maintains traveler profiles in contracted travel management systems; ensures appropriate profile information is used when booking travel requests

Communicates with multiple internal (program, corporate) and external (interpreters, travel management organizations) stakeholders to identify requirements and resources

Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines

Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value

Performs other duties as assigned by the Travel Supervisor and/or Operations Manager

Support the reconcilitation of hotel expenses processed through SOSi corporate travel cards

Minimum Requirements

Minimum of two years’ of experience as a Travel Consultant, Agent or Coordinator

Must have experience with Egencia, Concur, or other travel applications

Strong working knowledge of all aspects of ticketing transactions, rerouting and exchange processes

Must be detail-oriented and possess effective organization, problem-solving and time-management skills

Spanish speaker preferred with excellent communication and interpersonal skills

Flexibility and ability to multi-task and meet deadlines in a dynamic, fast-paced work environment

Must be able to take direction, work well with others and contribute positively to a team environment

Preferred Qualifications

Spanish-English bilingual (listening, speaking, writing, reading)

Work Environment

Normal office working conditions

Requires a flexible schedule with periods of non-traditional hours including consecutive nights, weekends, or holidays

Shift work is required for this position