Engagement Manager

DescriptionAWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions.As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will: Lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other partners to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. Identify and mitigate limitations to execution. Guide customers through their cloud journey to transform their business. Leverage AWS mechanisms to help customers envision strategic goals and requirements. Use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. Use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. Work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesIn this role you will: Be willing to take on any challenge and make a significant impact for your customer. Enjoy working with US Intelligence Community to help them envision transformational cloud initiatives. Have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers. Deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets. Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports. Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement. Be a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance. Have business and financial acumen to manage the scope, timeline, and budget of each individual project. Act as a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. Be a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.We are open to hiring candidates to work out of one of the following locations:Herndon, VA, USABasic Qualifications

5+ years Project Management / Engagement Management experience managing enterprise-level IT projects, responsible for driving results.

1+ year of experience in Agile and project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products.

1+ year of experience with US Federal Acquisition Regulations (FAR) and US Government contracting

Bachelor's Degree or equivalent experience.

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

Must be able to represent AWS within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.

Has at least one active project management certification (e.g., APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2)

Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)

Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.

Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.

3+ years of experience implementing project management best practices an effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.