Universal Branch Representative

Do you have lending experience and a desire to assist people in achieving financial success? Imagine a more stable, fulfilling career with endless growth opportunities with a local 2-time Gallup Exceptional Workplace award-winning credit union. VACU is an organization committed to community outreach as well as the wellbeing and success of its employees. The sky is the limit with this role where you are the primary contact for members seeking assistance inside of our branches.

Due to growth and expansion, Virginia Credit Union is looking for Branch Representatives in the Fredericksburg, VA area.

If you have a service minded approach and strong lending experience in a financial institution, we want to hear from you!Don’t let this opportunity pass you by.  Apply now!

Why join the Virginia Credit Union team

Top Compensation: Starting salaries between $57,000 and $63,000 depending on relevant experience, plus incentives

Excellent Benefits: Medical, dental, vision, life, Tuition Reimbursement and Student Loan Reduction, Pension, great vacation and sick banks, 401(k) with company match and more!

Bonus Opportunity: earn up to an extra $15,000/yr in potential bonuses!

Day Shift Schedule: Monday through Friday with some Saturdays

Monday – Friday hours between 8:30am to 6:30pm

Saturday Hours are 8:30am to 1:00pm

Incentive Plan and Annual Reviews: Enjoy the opportunity for an annual bonus and pay review!

Opportunities for Advancement: Stability and growth with VACU. There are endless growth opportunities across the Credit Union

Community Outreach: Supporting our communities has been and will continue to be a hallmark of employment at VACU

Award-Winning organization: Winner of the Gallup 2022 and 2023 Exceptional Workplace Award!

Duties and Responsibilities:

The Universal Branch Representative II is a hybrid role responsible for duties on both the teller line and Platform/Desk.

Foster long term member relationships through quality service and review VACU products/services to assist our members in achieving financial success

Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority

Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.

Disburses cash accurately and maintains a cash drawer, balancing it daily

Verifies and balances assigned cash drawer daily with minimal cash variances

Assists in reconciling errors or discrepancies

Maintains adequate cash and/or cash limits as required by VACU policy

Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representative

Responsible for opening Memberships and accounts

Able to provide assistance and maintenance on all deposit and loan accounts

Referral based lending knowledge

Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships

Make appropriate referrals to deepen member relationships

Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership

Engage members and prospective members in a professional and courteous manner in person and over the phone

Demonstrates flexibility around the daily needs of the members and the branch

Possesses leadership skills to properly self-manage and guide co-workers consistently

Possesses lobby leadership skills in order to maximize exceptional member experience

Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security

Answers member inquiries and cross-sells products and services of the credit union when in the best interest of the member

Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner

Meets member needs by maintaining appropriate knowledge of all VACU products and services

Answers the phone and responds to member phone inquiries professionally and accurately

Building and retaining member relationships by performing follow – up and courtesy calls to members

Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales

Provides quality service by following all member service expectations

Handles troubleshooting and special assignments in support of supervisor

Responsible for ensuring that business goals and individual member service and sales goals are consistently met

Responsible for delivering high quality service and needs based sales to members

Required notary certification

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies

Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

Report all Risk Management Policy violations in accordance with policy

Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures

About the Company:

Virginia Credit Union was founded in 1928, originally as State Employees’ Credit Union. Through the decades, we have created financial products and services to help guide members in their financial lives and provide them with knowledge and understanding of their finances. In everything we do, our work allows members to live with confidence. Our members are our owners. As a not-for-profit organization, Earnings are returned to our members through a broad range of convenient services, attractive rates, lower fees, and free financial-education resources.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.For Job Seekers - Workrocket.com provides a fast and effective way to connect with great jobs. We work with a wide range of companies that offer excellent career opportunities. The industries we serve range from heavy construction equipment, HVAC, and manufacturing to medical and surgical equipment, accounting, finance and insurance just to name a few. Connecting Job seekers with great jobs is what we do. http://www.workrocket.com