Direct Operations Coordinator, Remote Operations

Req ID: RQ172431Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Functional ExpertsSkills:Analytical Thinking,Child Welfare,Leadership,People ManagementExperience:5 + years of related experienceJob Description:Direct Operations Coordinator, Remote OperationsWe are GDIT. The people supporting and securing some of the most complex government defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Direct Operations Coordinator joining our team to support our Remote Operations team.Responsibilities:

Coordinates Remote Operations Case Coordinator (CC) assignments and schedules to ensure sufficient coverage of Release Request case flow.

Provides local and day to day oversight, technical assistance, and guidance to assigned CCs to ensure duties are discharged in a timely and efficient manner, and in compliance with program policies and procedures.

Ensures appropriate elevation of individual case issues to customer staff related to clinical, safety and well-being issues for behavioral/mental health and other specialized needs which affect provision of services, placement/level of care, and/or timely release.

Elevates operational concerns to GDIT project leadership.

Writes monthly reports tracking/elevating issues pertaining to area of responsibility.

Participates in special projects as required.

Location:This is a fully remote position, managing a team of fully remote workers based throughout the US.Required:

Candidates will need to successfully clear Tier 2 Public Trust background investigation for this role.

Education and Experience:

MA/MS in Social Work or social science related discipline and at least 5 years post-Master’s experience in child welfare, case management, social services and/or mental health professional roles or;

BSW or BS/BA degree in social sciences related discipline and at least 8 years of post-degree work experience in child welfare, case management, social services, and/or mental health or;

Bachelor’s degree in a discipline outside of Social Work or a social science and at least 10 years of demonstrated child welfare work experience.

Requires documented history of work experience supervising others.

Prior experience working with immigrant youth and families is highly preferred (case management, psycho-social assessments, direct mental health therapy, etc.).

Schedule:In order to support project operations across a 7 days/week schedule, the schedule for this position is a Saturday through Tuesday alternative work schedule.Travel:Regular travel is not required for this position, except for the occasional conference or training need.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.