Education, Training, and Outreach Specialist

Req ID: RQ167195Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Functional ExpertsSkills:Section 508,Training and Development,WritingExperience:5 + years of related experienceJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on an Education, Training, and Outreach (ETO) Specialist remotely joining our team to support the Centers for Medicare and Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) program.At GDIT, people are our differentiator. As an ETO Specialist, you will be trusted to work on take training needs assessments and develop training materials for customer use. You will also be responsible for working with IT teams to develop and review client deliverables, ensuring Section 508 compliance and create screen language and email templates to support new IT development. In this role, a typical day will include:

Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.

Collaborating with the IT team to develop materials

Collaborate with ETO lead(s) for content development best practices.

Developing training content for instructional accuracy and instructional design best practices.

Creating communications, including email language and response templates, for new or existing IT development work.

Discussing ETO products with clients and assessing the best fit based on training needs.

Designing and developing training materials including user guides, quick reference guides, job aids, and other supporting documentation.

Ensuring products follow instructional design best practices and meet our internal and client standards and style guides, including Section 508 Compliance.

Participating in stakeholder meetings and presenting ETO deliverables and solutions.

Working with internal team of BA’s, Developers, Testers, etc. to make sure that we have the correct information for ETO materials.

Note that the candidate selected for this role will not s tart until late February. Candidates must be available to work Monday through Friday, 9AM to 5PM Eastern Standard Time (EST) unless otherwise arranged with their manager.REQUIRED QUALIFICATIONS:

Bachelor’s degree or higher

5+ years prior, relevant full-time work experience

Experience presenting to clients and stakeholders

Experience creating, developing, and maintaining up-to-date training materials

Experince ensuring documents are Section 508 Compliant

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Experience receiving constructive feedback and translating into deliverable improvements

Strong presentation skills

Ability to manage time, set priorities, and work under time constraints

Excellent organizational skills and ability to multitask

Excellent written and oral communication skills

Candidate must be able to obtain Public Trust clearance.

Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Work Visa sponsorship will not be provided for this position.

PREFERRED QUALIFICATIONS:

Experience with the Centers for Medicare and Medicaid Services (CMS) and/or a large government clientExperience with CMS CCIIO and/or Marketplace Health Exchanges

Knowledge of Salesforce is a plus but not a requirement.

Ability to work independently and collaboratively.

Working knowledge of health care, the ACA, and related issues.

Ability to provide positive and constructive feedback.

Sound analytic, problem solving, and qualitative skills.

Strong customer service skills.

Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:

An opportunity to leverage our trusted partnership with CMS as you help us connect millions of Americans with health care through top-notch training and technical support.

The ability to learn and grow professionally with a fast-paced, growing, and high-performing team.

Professional exposure to a diverse cohort of policy analysts, instructional systems designers, programmers, technical staff, and government officials.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.