Sr. Director, Account Management

About The Academy:The Health Management Academy (The Academy) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  The Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, The Academy could be the right place for you!Position Summary:Reporting to the Vice President of Memberships Services, Account Executives on our Member Development team work to grow a member portfolio while providing excellent service to current Academy members. The Senior Director, Member Development is individually responsible for driving renewals and upsells across both Health System and Industry member pools, increasing the overall share of wallet for each account. The Senior Director will work closely with Industry Delivery, Peer Learning, and other members of the Member Development team.Primary Job Duties:

Develop and execute strategic account plans to achieve an increase in overall wallet share within an assigned account pool

Responsible for total renewals in assigned account pool, ensuring year over year renewals with a focus on both revenue and logo retention

Responsible for pool growth in assigned account pool, achieving targets by mapping account priorities, challenges, and opportunities to The Academy solutions

Conduct consultative one-on-one and small group virtual presentations to educate account pool executives on our services and community value proposition

Partner with Industry Delivery and Peer Learning teams to support key member executive relationships to reinforce membership value proposition, manage member risk, and assess overall quality assurance

Partner with the Signature Partnerships team to identify new partners and collaborate on renewals

Ensure accountability of team when onboarding new members and setting up executive relationships for long-term success; proactively looks for ways to improve member experience

Work with Account Management Associate on bi-annual executive reviews, account logistics, and pipeline development

Surface new product ideas through relationship development within the membership

Collaborate with internal stakeholders on productizing offerings in the Health System and Industry company markets

Minimum Qualifications:

Bachelor’s degree required

8+ years’ experience in a Business Development or Account management role

Experience managing and growing existing accounts

Knowledge of healthcare industry and trends

Interpersonal Skills & Attributes:

Collaborative

Able to coach, grow, and develop talent

Able to drive commercial conversations

Persistent

Customer-focused

Strategic problem solver

Ability to influence others at senior levels

Self-directed, organized, and resourceful

Excellent communication and client facing skills

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision and distance vision. Ability to travel long distances, including air travel, up to 50% of the time. This position requires the ability to work with computer screens or monitors for prolonged periods of time.Notice of Equal Opportunity Employment:The Health Management Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. THMA will provide reasonable accommodations for qualified individuals with disabilities. THMA’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.Compensation and Benefits:Starting salary from $130,000-140,000 per year plus performance-based incentives.THMA offers a comprehensive slate ofbenefitsincluding health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetarybenefitsdesigned to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.Powered by JazzHR