Specialist, Account Manager

Job Title:Specialist, Account ManagerJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an Account manager to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!You Have

4+ years working in account management for Enterprise Teams

2+ years working in account management for SMC Teams

A Bachelor's Degree

5+ years working in sales for our Enterprise Teams

3+ years working in sales for our SMC Teams

4+ years working in IT for our Enterprise Teams

3+ years working in IT for our SMC Teams

Experience in high-volume calling

Experience with customer experience and sales

Enthusiasm for new technology

MS Office experience (Word, PowerPoint, Outlook)

Experience working with Salesforce.com or similar Client Relationship Management tool

Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences

Implement high level of decision making

You Will

Ensure that client's customers are satisfied with our client's services and resolve escalated issues

Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals

Evaluate our client's customer needs and propose potential solutions

Be a single contact for our client's customer

Use data to fix customer concerns/roadblocks prohibiting satisfaction

Manage external competitive pressures and handle objections

Work with multiple partners, building relationships with decision-makers at all levels

Manage sales territory and achieving monthly quotas

Negotiate in tough situations

Identify risk and barriers to success; develop contingency plans

Identify opportunities for additional product or service sales

Use data to help influence buying/renewal process

Our Benefits and Perks

Various medical, dental, vision plan and life insurance programs

Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

Paid time off, disability programs and paid parental leave.

Rewards and Recognitions

Wellness Incentive Program

Learning and Development Programs

Base Pay of $38,800 ($18.66 hourly) or more based on qualifications/experience

Annual bonus potential (target up to $6,840)

Location:USA, TN, Work-at-HomeLanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .