Customer Success Specialist

Job Title:Customer Success SpecialistJob DescriptionWe are looking for a Customer Success Specialist to join our team. Today.At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too. We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!Job DescriptionYou Have:

2+ years of experience working in a customer service

Prior success in achievement of personal and team sales quota/goals

Experience in high-volume calling

Experience learning new technology and data

Process orientation and ability to follow call scripts

Problem solving skills

Excellent knowledge of MS Office programs

Experience working with Salesforce.com or similar CRM

Experience or willingness to work from home

You Will:

Manage high volume of customer contacts and communications through phone and email each day

Use contact search and productivity tools to verify contact information is accurate

Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

Develop a level of product knowledge to speak intelligently to customers and address specific objections

Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"

Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

Work with teams and management to promote a positive customer experience

Report directly to a Sales Manager in our Customer Success Department

Our Benefits and Perks:

Various medical, dental, vision plan and life insurance programs

Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

Paid time off, disability programs and paid parental leave.

Birthday Time Off

Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Base Salary of $29,600 ($14.23 hourly)

Annual Bonus Potential (Target up to $5,220)

Accommodation and Diversity:We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.Virtual First and Remote Work:Concentrix's B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.We can conduct business in the following states: TN, GA, CO, AL, NC, SC, TX, FL, AZ, MS, IN, KS, VA, OH, KY, MN, PA, WI, SD, and OK. This list is subject to change. Please inquire with your recruiter for more information.#LI-Remote#LI-SD1Location:USA-SANFRAN-WFHLanguage Requirements:EnglishTime Type:Full timeBenefits:For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)