Lead Cheese Monger-Dedalus Cheese Counter & Market

LEAD MONGER

THE POSITION RELATIVE TO DEDALUS

The Market at Dedalus exists to make our guests’ experience complete. It aims to fill tables with new discoveries and old favorites - all the things to make a night memorable. It intends to lead and shape cheese culture for guests and Cheesemongers both experienced and new, and to make the learning process exciting and welcome. Cheesemongers are motivated to guide guests through all parts of the edible experience - from the practiced cheese buyer to the timid first-timers, mongers are informed and proud of their products, taking care to listen to their guests’ needs and wants so that they leave excited by their time in the shop.

OVERVIEW/THE ROLE

The Dedalus lead monger is dedicated to directing and maintaining the environment of the Dedalus Market - from designing and building merchandising displays, to guiding workflow behind the counter, to monitoring product quality and leading sales. The lead monger is intent on continually expanding their knowledge of our products and producers, and ensuring all Market staff are up to date on new cheeses, charcuterie, and market goods. They are interested in deepening their understanding of supply chains, inventory management, and budget goals.

THE PERSON

The person who achieves excellence in this position is one who takes pride in every aspect of their role. Whether it’s maintaining the appearance of the market or completing daily tasks behind the cheese counter, the lead monger sets an example for the rest of the Market staff by doing. This candidate pays attention to every finite detail and has a sense of personal responsibility for the space, fixing things when they see something is off, helps improve systems and workflow, and takes pride in the hospitality of the space. Ideal candidates are collaborative, flexible, and motivated to learn constantly - and try a lot of cheese!

THE REQUIREMENTS

Brilliant attention to detail, natural sense of organization, and a clear understanding for the way we want the Market to look

Problem-solving mindset and the ability to work both independently and collaboratively

Strong communication skills and the ability to effectively delegate

A desire to deliver excellent customer service, maintaining poise and professionalism during busy periods

Commitment to learning about the full range of products & services Dedalus offers

An ability to direct and optimize workflows and improvise in unexpected situations

Able to take and give direction with an eye toward getting things done

Advanced proficiency with knives, slicers, and other tools of the trade

Proficiency with inventory & POS systems

THE RESPONSIBILITIES

Communicate directly with Dir. of Market Operations and Market Product Manager

Lead in providing engaging, knowledgeable, sales-driven customer service as an example to other Market staff

In-depth familiarity with all Market goods and producers, and ensuring Market staff is trained accordingly

Maintaining a clean and organized work environment

Managing inventory tasks including ordering, receiving, stocktake, and inventory maintenance

Managing day-to-day operations & production workflows by directing, training, and actively participating in daily tasks to ensure consistency and quality

Continually developing advanced knowledge of cheese, charcuterie, and Market goods and their representation in our selection

Communicating any HR issues to senior management and assisting in managing HR issues within the dept.

Communicates with their team to meet deadlines and exceed monthly goals

Conducting weekly service with wine bar and check-ins with senior management

Executes basic MOD responsibilities and supports fellow managers in the execution of MOD tasks