Customer Service Specialist - Multiple Locations (part-time)

Job DescriptionJOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks. MINIMUM QUALIFICATIONS One year of related work experience in customer service. Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date. Due to the nature of this position, the successful applicant must pass a required background investigation. ESSENTIAL FUNCTIONS

Provides public service at the Circulation Desk in person and on the phone.

Collects payments for fines, fees, book sale items and supplies.

Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.

Checks library materials in/out, places holds, renews items, searches for and retrieves materials.

Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.

Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.

Provides information about borrowing policies, library services and programs, etc.

Fills and processes hold requests.

Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)

Performs assigned support tasks, sorting, shelving and other clerical duties.

Additional InformationSalt Lake County Library is hiring 20 hour per week Customer Service Specialists at multiple locations. When submitting your application please indicate which location(s) you are interested in applying for:Millcreek Library Schedule:Monday 5:15pm - 9:15pmTuesday 9:00am - 1:00pmWednesday 9:00am - 1:00pmThursday OFFAlternating Fri/Sat 9:15am - 6:15pmHolladay Library Schedule:Monday 9:15am - 1:15pmTuesday OFFWednesday 5:15pm - 9:15pmThursday 5:15pm - 9:15pmAlternating Fri/Sat 9:15am - 6:15pmJob LocationsUS-UT-SALT LAKE CITY | US-UT-HOLLADAYRequisition ID2024-37612of Openings2Additional LocationsUS-UT-HOLLADAYRequisition Post Information : Posted Date2 hours ago(11/18/2024 5:11 PM)SLCO Department (Portal Searching)Library ServicesLocation : LocationUS-UT-SALT LAKE CITYLocation : Address2266 E EVERGREEN AVELocation : Postal Code84109Position Type (Portal Searching)Regular Part-Time (Merit)Requisition Post Information : Post End Date11/24/2024Grade010Posted Min$15.22/hourPosted Max$22.83/hour