IT Support Technician - Help Desk

OverviewAs a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AAThis is a student position which is part of the sUdo Program. sUdo (Student University Development Opportunity) is a program designed to give U students real world work experience through paid internships with various teams within University of Utah Information Technology (UIT). The program focuses on mentoring and providing a hands-on experience within an enterprise environment; unlike any other student employee program at the University of Utah. More information about the program can be found at: sudo.utah.eduThis position will provide remote IT services for Patients and Staff. About 19 hours per week. And position is primarily remote (work from home).University Of Utah Students preferred for this role.Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.Responsibilities

Handles user problems via the phone or web tickets.

Does basic troubleshooting for customer using provided tools.

Identifies, researches, and resolves technical problems.

Documents, tracks and monitors problems to ensure a timely resolution.

Responds to telephone calls, email and personnel requests for technical support.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Attends team meetings and communicates issues that arise appropriately.

Works under immediate supervision.

Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

Ability to troubleshoot issues remotely.

Flexible, with an excellent work ethic.

Excellent customer service and communication skills, including written, verbal and telephone skills.

Ability to follow directions from supervisors appropriately.

Ability to work well in a team environment.

Ability to work with Hospital Staff and Patients.

QualificationsQualifications Required

Currently enrolled in applicable, accredited program.

Qualifications (Preferred)Preferred:

Previous contact or call center experience

Prior IT experience

Computer Sciences program

Patient experience

Privacy experience (FERPA or HIPAA)

Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.

This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

The worker is required to function in narrow aisles or passageways.

The worker is subject to hazards such as climbing a ladder.

Physical RequirementsCarrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, WalkingMulti-lingual Candidates WelcomedTo inquire about this posting, email: careers@hsc.utah.eduEEO StatementUniversity of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/Online reports may be submitted atoeo.utah.edu/The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.Requisition Number 70924

Reg/Temp Regular

Employment Type Part-Time

Shift Day

Work Schedule 8-12

Clinical/Non-Clinical Status Non-Clinical

Location Name Information Technology Services

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department COR ISC 17A ITS SRVC MGMT

Category Information Technology

Workplace Set Up On-site