Health Unit Admissions Coordinator - Labor & Delivery

OverviewAs a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AAOur L&D unit is staffed by OB residents day and night. They are an integral part of our team and work very closely with the nurses to take exceptional care of our patients. We deliver between 400-450 babies a month here at University of Utah Hospital.Our patients range from low risk midwifery patients to high risk maternal fetal medicine patients. We have 17 labor rooms in which we labor, deliver, and recover our patients. We also have three operating rooms. Our goal is to staff our unit day and night with 9 nurses, 3 L&D techs, and 1 health unit admission coordinator (HUAC). The nurse to patient ratio is 1:2 or 1:1.Bed Size: 3 Operating Rooms, 17 Labor RoomsThis position is used by Labor and Delivery Only.This position is responsible for a variety of functions during the Labor and Delivery Admission Process. The incumbent completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The position routinely works with clinicians and physicians.This position is not responsible for providing care to patients.Responsibilities

Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures while completing, correcting and updating patient registration according to state and federal regulations; including assuring the accurate admission class.

Completes basic compliance counseling with patients during registration, including discussion of HIPAA and Important Message from Medicare and Medicare coverage, including part D.

Admits/Discharges/Transfers function per unit standard.

Schedules, registers and arrives appointments for various ancillary services.

Completes reports and work queues as assigned.

Provides communication to clinicians, hospital staff, patients, families and visitors to provide an exceptional patient experience at University of Utah Healthcare.

Locates physicians for nursing staff and contacts physicians to communicate appropriate patient care information.

Maintains and transfers current information to patient records, nurse charts, patient assignment list and other unit activity boards.

Processes paperwork to collect/comply/retrieve patient records such as prenatal records, test and lab results.

Monitors/Secures Unit Entry.

Orders, stocks and maintains clerical and patient supplies.

Assists in transporting patients.

Assists in orienting new employees regarding the clerical functions of the unit and updates health unit coordinator’s reference manual as needed.

Knowledge / Skills / Abilities

Demonstrated ability to use a multi-line phone system and utilize the hospital paging system.

Demonstrated ability to prioritize and manage a large workload in stressful situations.

Demonstrated critical thinking, human relations and verbal and written communication skills.

Ability to quickly navigate through various hospital software applications.

Demonstrated customer service skills.

Ability to discuss financial and insurance issues with patients and request payment when appropriate.

QualificationsQualifications Required

2 years experience in a health care setting or an Associate’s Degree or equivalency.

Qualifications (Preferred)Preferred

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

Medical Terminology course.

Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical RequirementsCarrying, Climbing, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, WalkingMulti-lingual Candidates WelcomedTo inquire about this posting, email: careers@hsc.utah.eduEEO StatementUniversity of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:Sherrie HayashiDirector/ Title IX CoordinatorOffice of Equal Opportunity and Affirmative Action (OEO/AA)383 University Street, Level 1 OEO SuiteSalt Lake City, UT 84112801-581-8365oeo@utah.eduOnline reports may be submitted atoeo.utah.edu/For more information: https://www.utah.edu/nondiscrimination/The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.Requisition Number 69411

Reg/Temp Regular

Employment Type Full-Time

Shift Rotating

Work Schedule 0700 - 1930 / 1900 - 0730 (3-12 hour shifts)

Clinical/Non-Clinical Status Non-Clinical

Location Name University of Utah Hospital

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department UUH IPC 23A DELIVERY RM

Category Patient Service/Transportation

Workplace Set Up On-site