-
ID
#17808704 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2021-08-03 -
Deadline
2021-10-02
Technical Support Engineer 1 - Third Shift
Utah, Alpine, 84004 Alpine USAVacancy expired!
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for a Technical Support Engineer. Please see the details below! For applicants who are interested in the Technical Support Engineer position; please send a Word resume to Andrew Blankenship, Technical Recruiter, at DUTIES AND RESPONSIBILITIES: • Respond to customer-initiated service and incident tickets for reported problems and queries. • Act as a customer liaison and point of contact throughout the ticket lifecycle • Troubleshoot production problems with Virtustream software products for and with customers. • Take initiative to accomplish tasks involving communication/coordination with Operations, Development and QA teams. • Improve existing processes and/or develop new processes to improve efficiency where needed. • Partner with various engineering teams to troubleshoot, analyze, and resolve tickets. • Ability to work well as a member of a large team spanning multiple cultures and time zones. • High self-motivation and ability to learn multiple technologies and software applications with little supervision. • Ability to multi-task several projects at a time. • Ability to communicate clearly both verbally and in written form; especially technical concepts. Skills Desired: • Customer Centric Focus. • Practical decision making and problem resolution skills. • Excellent systems, software and network troubleshooting skills. • Beginner to Intermediate virtualization knowledge and experience working with virtualization tools (e.g. VMware vCenter, OpenStack or similar) • Basic knowledge of Linux OS • Experience with enterprise networking/storage/servers hardware; especially as it relates to virtualized environments. • Excellent (written and spoken) communication and customer support skills. • Basic Experience with configuration and maintenance of web servers (e.g. IIS 7.0+, NGINX, Apache) • Familiarity with Two-Factor Authentication concepts. • Experience with Docker, Amazon S3, and HTTP protocols is a plus. Location: Draper, UT. Will start remote and work onsite once allowed back on. Duration: 6+ months
EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at orVacancy expired!