European Wax Center - Creekside Town Center - Center Manager Position

Job Description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.

For more information about EWC or to inquire about a franchise, visit: http://www.waxcenter.com

Culture is most important to us. Watch a short clip about our Core Values at EWC! https://vimeo.com/125682059/48efcabe67

About the Role

The Manager, our Coach of the business is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.

Guest Experience

Ensures the center exceeds guest’s expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.

Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.

Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.

Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.

Sales Leadership

Produces results. Manages productive center shifts to ensure the center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.

Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by focusing on EWC's Core Values.

Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.

Analyzes business reports, creates and executes SMART Action Plans.

Talent Management

Recruit, interview, select, hire and retain the most qualified candidates to deliver an exceptional experience.

Creates a learning environment by implementing brand programs in sales, guest service, and product knowledge.

Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.

Motivates Associates to take action to achieve sales goals and drive positive results daily.

Operational Management

Manages and adjusts schedules and daily tasks to meet business goals.

Oversees inventory process by reporting on inventory levels and identifying discrepancies to reduce shrinkage.

Maintains payroll operations by following policies and procedures; reporting needed changes.

Follows all safety standards to ensure a safe and sanitary work environment.

What Sets You Apart

Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance in all centers.

Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.

Leads and inspires by example, regularly encourages fact-based solutions, and celebrates the success of others.

Proficient in Excel and Word and operating a POS.

Excellent written, verbal and presentation skills.

Ability to appropriately handle escalated associate and customer concerns.

Excellent time management skills.

Strong emphasis/experience in operations and customer service industry.

Ability to work a flexible schedule to meet business needs.

Education and Experience

College degree or equivalent experience preferred.

Minimum of 2-4 years experience in a Leadership role with proven results.

Sales experience is required.

Related keywords: salon manager, salon, manager, hair stylist, retail

Job Type: Full-time

Pay: $37,000.00 - $45,000.00 per year