Customer Service Representative

Description We are seeking a Medical Scheduler based in San Antonio, Texas. The selected candidate will play a crucial role in managing and scheduling preventative health care screenings for patients. This role is particularly suited for those with a background in the healthcare industry and experience in managing patient appointments. Join a supportive team where you’ll be trained by a seasoned professional before transitioning to work independently. You’ll be expected to manage tasks effectively even with regular interruptions, maintaining productivity and focusing on the goal of optimizing patients’ healthcare access.Key Responsibilities

Patient Scheduling: Manage a daily call schedule aimed at filling appointments for patients’ preventative screenings.

High Call Volume: Once trained, complete a minimum of 70-80 calls per day to ensure patients are scheduled in a timely manner.

Record-Keeping: Maintain accurate records for tracking and managing patient outreach and scheduling.

Data Management: Utilize electronic medical records (EMR) and other software tools for tracking and follow-up.

Customer Service: Engage in friendly, professional communication with a senior patient focus, helping ensure patients are informed and supported.

Requirements

Ideal Candidate Profile

Experience: Prior experience in healthcare scheduling, especially in medical or preventive care settings.

Technical Skills: Familiarity with EMR systems and web-based communication tools.

Patient Focus: Comfortable with phone outreach and committed to quality senior patient care.

Medical Knowledge: Understanding of medical terminology and preventive healthcare practices is a strong advantage.

If you’re committed to supporting patients in accessing critical healthcare services and are skilled in scheduling, administrative, or healthcare outreach roles, we encourage you to apply as a Medical Scheduler today. Join our team and help make a difference in preventative care!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .