Customer Reliability Engineer - Pipeline

No Sponsorship available for this position.Entry-Level candidates will be considered.This position requires moderate travel; a company car will be provided.The Customer Reliability/Pipeline Support Engineer requires heavy interacting with manufacturing/industrial customers; this engineer is a "hands-on" position with key customer-facing professional responsible for managing engineering review, troubleshooting efforts, technical discussions offering reliability improvement solutions and ensuring industrial customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support, equipment reliability improvement, technical alignment and customer satisfaction.Responsibilities include but not limited to the following:Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operatorsParticipate in pipeline operator Root Cause Failure Analysis initiativesProvide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operatorsAssist local account management with I-Project and seal design projects per pipeline operator requestsManage ServiceMax for pipeline operators utilizing our reliability software packageCompile KPI’s per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators.  Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.