Team Leader, ERM Customer Success Americas

Manage a team of CSM's across the AmericasOversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewalsServe as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realizationChampion customers' interests, influencing product direction and enhancementsLead customer engagement initiatives, emphasizing the value proposition of Cyberint's offeringsCultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growthSpearhead internal process enhancements tailored to customer requirementsGather and channel customer feedback, reinforcing their voice within Cyberint's framework