Guest Service Agent / Night Audit Agent

EXPECTATIONS

Performance –You are here to help and do your best every day for our guests and team members.

Teamwork – Do your best to make the job easier for those you work with and

understand that your job is part of a greater team’s effort to be the best it can be.

Adaptability – Willingness to learn and accept change for your personal growth and the growth of your team members.

Attention to Detail – Pay attention to detail and know that even the little things can make a difference.

JOB DUTIES & RESPONSIBILITIES

Keeps accurate accounts of cash, checks, and credit transactions.

Handles confidential information, including guest records, with a high degree of integrity.

Makes daily deposits (as applicable).

Verifies room charges and rates; verifies register has appropriate starting cash.

Manages daily paperwork including occupancy report, guest list, cash drawer summary,

balance sheet, account summary, history file, and housekeeping report.

Submits reports to corporate office as appropriate.

Performs duties of a Guest Service Agent.

Performs and documents security walks on a regular basis.

Implements proper procedures in emergency situations.

Assists in setting up breakfast area as directed; replenishes breakfast items as needed.

May be required to make management decisions in manager’s absence.

Completes laundry as directed.

Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to identify and resolve problems in a timely manner; develops alternative

solutions and uses reason even when dealing with emotional topics.

Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

Ability to maintain a high level of professionalism; treats others with respect and

consideration regardless of their status or position.

Ability to multi-task; strong organizational skills.

Strong attention to detail.

Knowledge of and ability to appropriately interrupt and follow policies and procedures.

Knowledge of and ability to adhere to safety and security procedures; reports potentially

unsafe conditions; uses equipment and materials properly.

Ability to present and express ideas and information clearly and concisely in a manner

appropriate to audience, whether oral or written.

Skill in the use of personal computers and related software applications.

Ability to meet the demands of the work schedule, to be at work and on time. May

occasionally require the ability to work outside of regularly scheduled hours. Schedules

may vary based on business need.