Customer Support and Projects Specialist

A Snapshot of Your DayThis role is responsible for managing our SGT-A05 gas turbine parts orders from some of the global customers and driving the organization to deliver the parts on time. The role requires the use of SAP to be able to enter and manage the orders through the system. It requires balancing and troubleshooting many issues at once and working across different functions of the business to achieve financial targets and customer satisfaction.How You’ll Make an Impact

Provide quotes, accept orders, and manage communication and delivery solutions to customers.

Project management and coordination of component repair programs which includes ownership of process from customer to vendor, logistics management, purchase and sales order management, and project delivery.

Responsible for maintaining customer price catalog. This includes obtaining cross functional information from Finance, Planning and Purchasing and getting appropriate approvals through management.

Provide all financial and customer related metrics to senior leadership. Metrics include monthly sales and intake reports, customer on time delivery, and delinquency. Responsible for maintaining specific customer metrics to determine compliance and discount structures. Maintain weekly reporting to warehouse.

Lead the SGT-A05 Power Turbine business which will include working across all businesses (Supply Chain, Planning, Engineering, Sales), light project management and escalation of roadblocks with management.

Conduct and assist in (2) customer provisioning conferences per year/per network partner either in person or virtually.

What You Bring

Management/Team Lead, and Project Management experience

Experience with GUI based ERP systems (SAP is preferred)

Proficient in Microsoft Office suite

Ideal candidates will be comfortable in business settings and negotiations with various levels ranging from technicians/mechanics, executives, and customers.

5% travel - This may include 1-2 trips a year to customers in Europe, Asia, North America, or Latin America

Vocationally trained Practitioner (mastery) + 15 years (+) or: Bachelor and 3 to 5 years experience

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.About the TeamGas ServicesOur Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideoOur Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.RewardsCareer growth and development opportunities; supportive work cultureCompany paid Health and wellness benefitsPaid Time Off and paid holidays401K savings plan with company matchFamily building benefitsParental leavehttps://jobs.siemens-energy.com/jobsEqual Employment Opportunity StatementSiemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or locallaw.