BARC CUSTOMER SERVICE REPRESENTATIVE III (Outreach Community Coordinator)

BARC CUSTOMER SERVICE REPRESENTATIVE III (Outreach Community Coordinator) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4471961) Apply  BARC CUSTOMER SERVICE REPRESENTATIVE III (Outreach Community Coordinator) Salary$19.69 - $20.50 HourlyLocation 2700 EvellaJob TypeFull TimeJob Number33934DepartmentAdministration and Regulatory AffairsOpening Date04/16/2024Closing Date4/23/2024 5:00 PM Central

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POSITION OVERVIEWApplications Accepted From: All Persons InterestedPosting Number: 33934Division: BARCSection: Outreach Workdays & Hours: Saturday - Wednesday 9am – 6pmSubject to ChangeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSWho we are:BARC Animal Shelter and Adoptions is Houston’s municipal animal shelter and adoption center. BARC recently underwent a massive transformation; the shelter went from a place where animals were never given a second chance to a shelter whose mission is to get as many animals into forever homes as possible. Every single member of BARC’s staff is focused on finding a forever family for the animals that come into the shelter.What’s the position about?This position is a community coordinator position and will report to BARC’s outreach supervisor. The community outreach coordinator will play an important role at BARC by building and maintaining relationships with our community, volunteers, partners and supports. In this position, you will be responsible for organizing and executing community outreach programs such as BARC’s TNR/community cat program, Houston Healthy Pets Healthy Streets, and more. You will work towards raising community awareness of the BARC Animal Shelter and Adoptions Center and our community programs and ultimately finding ways to better our community through helping our shelter and community pets find homes.Currently, we work with about 200 rescue groups and hundreds of fosters. Our team has the potential to get more animals into temporary or forever homes than ever, and every new member of our team contributes to the growth and expansion of BARC’s programs.RESPONSIBILITIES:Community Outreach Coordinator Work in conjunction with other outreach team members to plan the dates and times of our offsite partners for surgery appointments. Communicate with Cat Colony Managers to ensure they are up to date on their community’s needs. Recruit and maintain relationships with both current and prospective colony managers and organizations, and regularly communicate via phone and email. Collaborate with local businesses, schools, and organizations to promote BARC’s various community outreach programs. Learn and understand BARC’s animal inventory software to better the community. Uphold BARC’s dedication to legendary customer service by setting BARC apart from other local animal shelter and adoption agencies. A key part of this is developing and maintaining strong connections with fosters and rescue organizations. Understand BARC’s mission and goals and ensure every customer leaves with a positive impression of BARC. Positively and proactively help solve problems for customers and balance multiple individuals and organizations in a fast-paced environment. Demonstrate a high degree of integrity and enforce/uphold all BARC policies. Work alongside other outreach team members in their roles.Is this you?There’s a chance you may be ideal for the position if: The last time you got great customer service at a business, you wrote an online review singing their praises… Customer service is a BIG deal to you! Details, details, details. That should be your middle name! You like to see the big picture, but you believe that a compilation of all the wonderful details is what makes that big picture work. You love to put on your creative hat. Thinking about new and innovative ways to get the attention of your audience gets you excited. Doing one thing at a time is great, but you prefer doing many things at once. It keeps things more upbeat and exciting.You love to work with a team of people. You’re great at working independently, but you enjoy working with people and collaborating with co-workers to tackle problems and make every project a huge success. You love lots of human interaction, but you have a true passion for saving more animals than ever in the City of Houston. No matter what it takes, you want to see as manyWORKING CONDITIONS There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. Additionally, the individual will be expected to walk outdoors in varied temperatures. The position will involve handling shelter pets. MINIMUM REQUIREMENTSEDUCATION REQUIREMENTSRequires a high school diploma or a GEDEXPERIENCE REQUIREMENTSThree years of administrative or customer service-related experience are required.LICENSE REQUIREMENTSNonePREFERENCESExperience working with people of diverse backgrounds, ability to communicate effectively orally and in writing, have strong interpersonal, and collaboration skills. Experience working in an environment requiring regular animal interactions is preferred as well. Work consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison on numbers and simple facts in selecting the correct action.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIREDNone, however, the department may administer and the applicant must successfully complete a skills-assessment relevant to job description.SAFETY IMPACT POSITION YESIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.PAY GRADE: 16APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-7238).If you need special services or accommodations, call (832/393-7238). (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employment The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Yes

No

02

Please select the scenario that best describes your education.

High School / GED

Associate's Degree

Bachelor's Degree or Higher

None of the Above

03

Please select the scenario which best describes your administrative / customer service experience.

Less than 3 years' experience

3 years, but less than 4 years' experience

4 years, but less than 5 years' experience

More than 5 years' experience

None of the above

04

How many years of experience do you have working with diverse backgrounds and the general public?

Less than 3 years' experience

3 years, but less than 4 years' experience

4 years, but less than 5 years' experience

More than 5 years' experience

I have no experience working with the public

05

Please indicate languages, other than English, in which you are fluent (reading, writing, and /or speaking). Check all that apply:

Spanish

Chinese

Vietnamese

Other Languages

I am not bilingual

06

Are you able to work weekends?

Yes

No

07

How many years of paid experience do you have handling animals in a shelter environment?

Less than 1 year of experience

1 year, but less than 2 years' experience

2 years, but less than 3 years' experience

3 years, but less than 4 years' experience

4 years, but less than 5 years' experience

More than 5 years' experience

None of the above

08

Which of the following verifiable customer service interactions do you have the most experience with? (Check all that apply)

Over the phone

Face to Face

Email Communication

Online Chat Assistance

None of the Above

09

Do you have excellent oral and written communications skills?

Yes

No

10

Are you currently a BARC employee?

Yes

No

Required Question