Customer Service - Bilingual plus

We are seeking highly motivated and customer-focused inside sales/customer service representatives to join our team. This role combines the responsibilities of generating sales and providing top-notch customer service to ensure client satisfaction and retention. The ideal candidate will have excellent communication skills, a proactive approach, and a passion for helping others.

Key Responsibilities:

Sales Development:

Proactively reach out to potential and existing customers to identify needs and present suitable products or services.

Conduct virtual product demonstrations, explain features and benefits, and handle objections effectively.

Achieve or exceed sales targets and KPIs set by the company.

Follow up with leads generated through marketing campaigns or referrals.

Customer Service:

Handle inbound customer inquiries via phone, email, or chat with professionalism and empathy.

Resolve customer issues, complaints, or concerns efficiently and effectively.

Process orders, returns, and exchanges in accordance with company policies.

Provide product information, troubleshooting, and support as needed.

Account Management:

Build and maintain strong relationships with customers to foster loyalty and repeat business.

Monitor customer accounts to ensure satisfaction and address any potential issues.

Update and maintain accurate customer records in the CRM system.

Collaboration:

Work closely with the outside sales team, business development team, and marketing teams to align strategies and

share insights.

Provide feedback on customer trends and needs to help shape product development and marketing efforts.

Participate in training sessions and team meetings to stay updated on company products and policies.

Reporting:

Track and report on sales activities, customer interactions, and performance metrics.

Prepare regular reports for management, highlighting achievements and areas for improvement.

Qualifications:

High school diploma or equivalent; a degree in business or a related field is a plus.

Proven experience in inside sales, customer service, or a related role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and as part of a team.

A positive attitude, strong work ethic, and willingness to learn.

Bi-lingual (English / Spanish) a plus.