Warehouse Tech Support II

What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.OverviewResponsibilities for warehouse systems to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. Other duties will include the first line of defense for all and any abnormal WMI system issues.Primary Responsibilities

Provide support to the division (24x7) or as directed by your manager (rotation)

Provide training for employees on procedures/systems

Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)

Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs

Provide training for distribution center employees on procedures/ MHE systems

Initial point of contact for onsite support at respective Distribution Center

Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed

Perform proactive maintenance for warehouse equipment

Additional Primary Responsibilities

Document and escalate issues to the appropriate vendors and SGWS SCM support groups

Manage and maintains the spare parts inventory and report as required to keep the systems ready for production

Be always on call and available for ownership of the MHE’s systems function

Oversee detailed root cause analysis of reliability issues

Implement operations continuous improvement measures and initiatives

Be able to trouble shoot all first support calls on WM issues including any label or voice process issues

Learn and assist with all WM reporting procedure

Perform other job-related duties as assigned

Minimum Qualifications

Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience

5 or more years of work experience

Minimum one year of work experience in Warehouse Operations & Support

Working knowledge of PLC operations and PLC electrical panels

Working knowledge of Motor starters, overloads, and basic wiring

Knowledge of wholesale distribution strongly preferred

MS Office and other general desktop software experience required

Good understanding of Excel strongly preferred

Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software

Physical Demands

Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping

Critical nature of this job may require extended hours, overtime, and weekends

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.