Program Manager

Program ManagerCharlotte, North Carolina;Fort Worth, Texas; Phoenix, ArizonaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.Responsibilities: Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.Skills: Program Management Project Management Reporting Consulting Problem Solving Leadership Development Performance Management Collaboration Presentation Skills Prioritization Issue Management Risk Management Process Design Process Performance Management Oral CommunicationsMinimum Education Requirement:Job Description:Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation.Role Overview:This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification and new capabilities.As a Program Manager, main responsibilities will involve: Define program controls, processes, procedures, reporting cadence, decision governance structures and ways of working with key stakeholders. Work closely with project sponsors, cross-functional teams and assigned project managers to develop the scope, deliverables, required resources, work plan, budget and timing for new change initiatives. Monitor the execution of defined tasks through tracking of program milestones and their statuses, developing program plans and measuring progress against ongoing key performance indicators. Analyze, evaluate and overcome program risks, and produce program reports for managers and stakeholders. Identify key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives. Work with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution. Meet with stakeholders to provide transparency into project issues and decisions on services, build positive relationships, ask questions and use tools to uncover root causes to challenges, identify opportunities and make recommendations.Required Education & Experience: Bachelor’s degrees or above in fields including but not limited to: Business Administration, Finance, Economics, Process Engineering, Operations Research, 5+ years of relevant work experienceRequired Skills:We are seeking candidates with a proven track record of seamlessly leading and executing enterprise-wide initiatives.Intellectual Curiosity The role requires strategic and critical thinking and willingness to dig into the details and fully understand, escalate and debate business processes, cross-functional impacts, risk and issues. Demonstrates understanding of and passion for the “why”. Looks around the corner, explores uncharted territories with an “outside-in” perspective. Life-long learner who not only assertively educates self, but encourages others to learn and grow. Feels ownership and accountability for delivering high quality work, able to prioritize effectively, adapt, and meet strict deadlines. Ability to recommend and implement process control improvements.Executive Interaction & Communication Strong written, verbal, presentation creation and delivery skills. Strong Stakeholder management and cross-functional team engagement. Strong command of risk management, with the ability to forecast issues and develop mitigation strategies. Communications are timely, concise, easy to follow and tailored to topic, audience, and competing priorities. Exercises excellent judgment, discerning appropriate moments to challenge or insert point of view. Presentations tell a compelling story and influence action. Asks the next level of questions, applies context to determine direction.Technical Skills Mastery of project management methodologies (e.g. Agile, Scrum and Kanban) and ability to foster an environment that supports rapid iteration, flexibility, and continuous delivery. Extensive documentation of Project Charters and Requirements. Proficiency using Agile software (e.g. JIRA/Confluence), Microsoft Excel and Power Point. Six Sigma or Project Management Certification, desired, but not required.Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.