Customer Service Rep/Account Specialist (Hybrid)

DescriptionProAmpac is a leading global flexible packaging company, that is currently seeking a detail-oriented, eager and positive CSR/Account Specialist that excels in a fast-paced environment with a desire for continued learning and growth.Why YOU should consider a career with ProAmpac:

Safety First. It’s the top priority for our team.

Advancement Opportunities | A place to build a future in a STABLE & GROWING industry.

Strong Core Values: Integrity | Intensity| Involvement | Innovation | Impact

Progression programs to build entry-level talent into top talent.

Involved team-oriented training that sets you up for success.

Bonuses and incentives that reward employees for their contributions.

Outstanding Benefits (Full-time employees):

Competitive wages, shift premiums, promotions from within

11 paid holidays & Great Paid time off (vacation)

Employer paid life insurance

Excellent 401k Match

Wellness program that rewards you physically and financially

And much, much more!

Brief description of the role below:ProAmpac is seeking a Customer Service Rep/Account Specialist who is detail-oriented, a self-starter, a critical-thinker and possesses great written and verbal communication skills. In this role you will be assisting multiple sites and will need to be responsive with good time management. This role requires you to professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions. You will manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. Along with overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays; amongst other duties. (This is not a call center position)Qualifications, Education and Experience:

3 - 4 years as a CSR with 2 years of manufacturing Customer Service experience, experience with same or similar product manufacturing processes a plus

Experience with the products and the manufacturing process of the organizational products

Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests

Ability to build effective collaborative relationships

Work independently and as part of a team

Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook

Intermediate Excel skills

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law ."QualificationsEducationRequired

High School or better

ExperienceRequired

3-5 years: Experience handling multiple accounts

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Job Category: Customer ServiceFull-Time