Dental Patient Services Specialist (Oral Health Clinic/Alberta)

37196BRExtended Job Title:Dental Patient Services Specialist (Oral Health Clinic/Alberta)Org Level 1:Texas Tech Unv Hlth Sci Ctr El PasoPosition Description:This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.Requisition ID:37196BRTravel Required:Up to 25%Major/Essential Functions:

Register and schedule patient appointments for office visits accurately/efficiently in EMR and billing system.

Proper and ethical telephone skills when scheduling appointments and/or directing and providing necessary information needed.

Verify and update managed care plan and/or insurance information into patient account.

Accurately scan all necessary documentation into correct file folder in EHR.

Cashier and prepare daily deposits. Responsible for collecting patient’s co-payment, payment for services rendered, and outstanding balances.

Daily reporting following each clinic session of arrival and no-show appointments for End of the Month Statistical departmental report.

Provide cross-training to staff within different clinic areas in registration and processing of patients, or in any other job-related duties.

Verify, update and optimize patient schedule daily.

Adhere to all TTUHSCEP policies, procedures and processes.

Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Actively promote and encourage staff across the institution.

Perform all other duties as assigned.

Grant Funded?:NoMinimum Hire Rate:Compensation is commensurate upon the qualifications.Pay Basis:HourlyWork Location:El PasoPreferred Qualifications:

Knowledge of basic office equipment and computer skills; email, PC, Telephone, 0-Key, Excel, Word

Knowledge of various managed care plans and private insurances

Knowledge of referral and authorization processes

Proficient professional telephone skills

Ability to interact effectively and efficiently with others

Ability to work in a busy environment

Ability to understand and follow instructions; some familiarity with dental procedures

Ability to communicate effectively and professionally with a variety of people

Work closely with staff, manager, supervisor, dental students, and administration

Bilingual capability. English and Spanish

Willing to work M-F 0800-1700, some extended hours and holidays are possible

Minimal one year dental office experience and working knowledge of dental billing codes (CDT) preferred

Campus:HSC - El PasoDepartment:Woody L. Hunt SDM Admin ELPRequired Attachments:Cover Letter, Resume / CV, TranscriptJob Type:Full TimePay Statement:Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.Job Group:Information and Records ClerksShift:DayEEO Statement:As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.Required Qualifications:

A High School diploma or GED

1 year Customer Service, office, or related experience

Additional education may substitute for the experience requirement

Does this position work in a research laboratory?:NoNavy Enlisted Classification Code:YN, HMAir Force Specialty Code:3A1X1, 4A0X1Marine Military Occupational Specialty Code:0111Jeanne Clery Act:The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx