Turndown Attendant

The Turndown Attendant prepares guest rooms for evening use by completing scheduled service, refreshing the room, and arranging amenities according to hotel standards. The role provides discreet, courteous service while respecting guest privacy and personal belongings.Service assigned guest rooms during the evening turn-down period according to hotel procedures.Prepare beds for the night and arrange bed linen neatly.Refresh the room by tidying, emptying wastebaskets, and straightening furnishings and guest items without disturbing personal belongings.Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.Draw curtains, adjust lighting, and set the room’s evening presentation according to hotel standards.Deliver requested items, amenities, or messages to guest rooms promptly.Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.Respect guest privacy, follow room-entry procedures, and protect confidential information.Follow hotel policies, service standards, and health and safety requirements. Adhere to all housekeeping policies, procedures, and brand standardsMeet productivity and quality expectations for guest experienceCommunicate effectively with supervisors and team members regarding needsBe able to use an electronic device where the task assignment will be loaded and enter maintenance tickets. Effectively use of the communication systems provided by the hotel following the communication etiquette policy.