Senior Customer Marketing Manager, Workspace Security

Partner with customer success and sales leadership to define strategy and activities to reduce churn and downsell and to grow renewals, upsell, and cross-sell

Establish Customer Advisory Boards (CAB) and Product Roadmap Council groups

Support EBC activities as needed

Drive always-on customer marketing campaigns including email newsletters, industry updates, and webinars

Scale customer advocacy program including case studies, references, and champions

Create training programs and certifications

Setup and maintain Voice of the Customer program including customer interviews and surveys (CSAT, NPS, product health)