Team Lead, Digital Platform Product

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobTeam Lead, Virtual Assistant/Chat Product will strive to differentiate American as an industry leader in the digital customer experience. Successful candidates will be comfortable setting clear goals and direction, developing and driving strategies, producing thoughtful analysis, delving into technical topics, and presenting to a wide range of executive stakeholders – to deliver the best digital customer experience.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead a team of VA/Product Owners to develop product goals/OKRs, continuously analyze results and identify opportunities to achieve and exceed goals

Develop a customer centric vision, product goals and priorities

Partner with our engineering team and product teams to ensure that Virtual Assistant capabilities are deployed correctly across our various properties

Help shape the vision for the optimization team, incorporating customer feedback, corporate objectives, and new technologies

Collaborate with stakeholders and other product teams to support their goals, while ensuring the best digital customer experience

Partnering with Product teams to navigate and align on cross product features and priorities

All you'll need for successMinimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a technical/business/quantitative field, or equivalent experience/training

5 years relevant work experience, preferably in e-commerce

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field

Experience leading an optimization team to achieve both organizational and team goals

Experience with marketing technology tools including Adobe Analytics and Adobe Target

Experience with usability, conversion analysis, and multivariate testing

3 years of experience designing, executing, and measuring a/b tests and/or personalization on digital properties

Skills, Licenses & Certifications

Understanding front end & UI architecture, and how to collaborate with technical teams to launch experiments and implement winning concepts

Strong analytical skills and experience with digital analytics tools such as Adobe, Optimizely and Google

Proven track record in delivering products that generate substantial value

High level of intellectual curiosity and comfort with ambiguity

Ability to develop and communicate the product vision to a variety of audiences

Can collaboratively drive teams and stakeholders with disparate goals

Communication skills, be able to present to executive management often and in a compelling manner that emphasizes the important intersection of business and technology

Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams

What you'll getFeel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICYAmerican Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.