Customer Service Supervisor - National Remote

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone.LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work. SMThis role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.This position is full - time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00 AM - 7:00 PM CST from Monday - Friday and 7:00 AM - 5:00 PM CST on variable Saturdays including the flexibility to work occasional overtime and weekends based on business need.We offer 2 weeks of paid on-the-job training. The hours during training will be 6:00 AM - 7:00 PM CST from Monday - Friday. Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:

Coordinate and supervise daily / weekly / monthly activities of a team members

Set priorities for the team to ensure task completion and performance goals are met

Coordinate work activities with other supervisors, managers, departments, etc.

Identify and resolve operational problems using defined processes, expertise and judgment

Provide coaching, feedback and annual performance reviews as well as formal corrective action

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma / GED OR equivalent work experience

2+ years of experience with analyzing and solving customer problems in an office, claims, OR customer service environment

1+ years of supervisory / leadership experience

Experience with working in the VBA (Veterans Benefits Admin) customer service group

Experience with WebApp system

Computer skills with using Microsoft Word (create and edit documents), Microsoft Excel (sort, filter, and work within tables), Microsoft PowerPoint (create and present slides), Microsoft Outlook (schedule meetings and calendar), which includes the ability to navigate and learn new and complex computer system applications

Ability to work any of our full - time (40 hours / week), 8-hour shift schedules during our normal business hours of 10:00 AM - 7:00 PM CST from Monday - Friday and 7:00 AM - 5:00 PM CST on variable Saturdays including the flexibility to work occasional overtime and weekends based on business need

Must be 18 years of age OR older

Preferred Qualifications:

2+ years of customer service experience

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $48,300 - $94,500 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN