Insurance Department

Duties include:

Verify Insurance: Check patient insurance coverage, including copays, deductibles, and co-insurance

Submit Claims: Help prepare and send insurance claims using proper CPT, ICD-10, and modifier codes

Follow Up on Payments: Track outstanding claims, review EOBs (Explanation of Benefits), and follow up with insurance companies if payment is delayed

Collections: Work with patients and insurance companies to resolve unpaid balances professionally and kindly

Support the Team: Help with financial reports, appeals, and general billing questions from patients and staff

Use EMR Software: Enter information accurately and help keep patient accounts updated in our electronic system

Marketing: outside team events.