Team Lead

The Acceptance Support Team Lead position will be part of our Award-Winning Customer Support team. The Team Lead is responsible for managing a team of Client Care Representatives taking inbound merchant requests through telephone calls, emails and chat sessions. This position can be located in Lehi, Utah or Austin, TX. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.