ReStore Sales Associate- Ben White / Evenings & Weekends

Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve. Join our service-oriented team to help build a better Austin! AHFH MISSION Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope. VISION A world where everyone has a decent place to live. OUR CORE VALUES Forward Thinking - Service Oriented - CollaborativeCOMPANY PAID BENEFITS:

100% employer-paid medical, dental, vision, short-term, long-term disability

12 paid holidays/year

10 paid vacation days/year

10 paid sick days/year

3 personal time off days/year

401(k) retirement savings plan with employer contribution

20% employee discount on ReStore purchases

JOB SUMMARY

The ReStore Sales Associate provides excellent customer service as a first point of contact for retail customers and maintains the sales floor to ensure an enjoyable shopping experience. The Sales Associate partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. The Sales Associate is responsible for taking the initiative to keep the ReStore presentable and easy to shop specifically their assigned area. Additionally, the Sales Associate provides operational support to ReStore management team.

AGENCY EXPECTATIONS

Acts as a role model within and outside of the Agency

Maintains a positive and respectful attitude

Works in collaboration with supervisors to determine and carry out departmental oversight and organizational strategic goals

Demonstrates self-motivation, flexibility and efficient time management skills

DUTIES AND RESONSIBILITES

Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement

Identifies and responds actively to the needs of all customers

Participates as a team player in all phases of the organization and is open and responsive to change

Assists customers on the sales floor, answers questions regarding product information and suggests additional items for sale

Updates and informs staff and volunteers of procedure changes

Assists in the display of new and used product

Operates forklift as needed

Moves merchandise from receiving area to sales floor

Adheres to Austin Habitat for Humanity safely standards

Coordinates stock with store management

Relays customer concerns (with regard to service, pricing and/or quality of merchandise) to Store Director or Store Manager in writing

Displays or demonstrates product using samples or catalog and emphasizes saleable features

Maintains an awareness of current advertisements and promotions to effectively serve customers and competitive situations

May provide inside sales support by handling telephone calls in regard to product inquiries

Responds to customer inquiries at service desk regarding products and project information

Assists in annual inventory

Maintains the neat appearance of the sales floor including but not limited to sweeping picking up and taking out trash

Personally provides customers with knowledgeable, courteous and prompt service at all times

Assists customers with complaint issues

Knows the layout of the ReStore and is able answer customer questions and lead them to the merchandise requested

Moves merchandise from the receiving area to the sales floor

Merchandises product in an appealing and attractive manner

Maintains area by keeping all merchandise departmentalized and categorized

Rotates product with new items according to color chart

Presents ideas for seasonal merchandising to management team

Maintains awareness of current ReStore promotions

Is knowledgeable of SKU’s as to ensure accuracy of ringing up items

Understand the ReStore’s pricing system and effectively handles various pricing conflicts

Closely follows ReStore’s price changes

Adheres to ReStore protocol for handling sold items that are not taken at the time of purchase by completing in full the “Sold” forms explaining the ReStore holding and pickup guidelines

Creates signage for store product

Is responsible for stocking the sales floor

Makes safety a priority

Operates pallet jack when needed

Assists in maintaining the cleanliness of the ReStore

Provides volunteers with a meaningful volunteer experience

Assists other staff members when needed

Able to work a flexible schedule in support of store hours

Maintain a professional appearance (in uniform)

Perform store upkeep duties as needed; sweeping, mopping, vacuuming, wiping shelves, restrooms and dusting

Occasionally assisting donors: greet, receive and provide donation receipt

Communicates our mission and values effectively

Performs other duties as directed

MINIMUM EXPERIENCE / REQUIREMENTS

Previous retail sales experience

Able to provide exceptional customer service

Able to handle customer complaints in a professional manner

Able to work in a fast-paced environment

Ability to stand for long periods of time

Experience in retail merchandising

Able to lift up to 75lbs frequently

Ability to communicate effectively both verbal and written

Able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations

Ability to work with little supervision

PREFERRED EXPERIENCE REQUIREMENTS:

Bilingual English/Spanish preferred

COMPENSATION

$16.50 / hourly

AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required. Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and allother employment practices. Powered by JazzHR